Shipping policy

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Shipping Policy

Welcome to Get Gifted NYC! We are committed to processing and delivering your orders as quickly and accurately as possible. Please review our shipping policy below to understand how your package will be handled.

1. Order Processing Time

  • Standard Processing: All orders are processed within 5 to 7 business days (excluding weekends and major U.S. holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has shipped, you will receive an email notification containing your tracking information. Please allow up to 24–48 hours for tracking details to update on the carrier's system.

  • Peak Seasons & Holidays: During high-volume periods (such as holidays or sales events), processing times may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

All orders ship directly from our fulfillment location in New York:

Get Gifted NYC

45 W. 139th Street

New York, NY 10037

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Shipping Option Estimated Delivery Time Standard Rate
Standard Ground 3 – 7 Business Days Calculated at Checkout
Expedited Shipping 2 – 3 Business Days Calculated at Checkout
Local NYC Delivery / Priority 1 – 2 Business Days Calculated at Checkout
(Note: Delivery times are estimates provided by shipping carriers and are not guaranteed.)

3. Shipping Carriers

We primarily ship using standard domestic carriers, including USPS, UPS, and FedEx. The best carrier option will automatically be selected based on speed and efficiency for your location.

4. Local Pickup or Same-Day Delivery 

Get Gifted NYC DOES NOT OFFER SAME DAY DELIVERY

Local Pickup: Free local pickup is available at our 139th Street location by appointment only. After placing your order and selecting local pickup at checkout, your order will be prepared within [X] hours. We will send an email when your order is ready for pickup with instructions.

5. International Shipping

At this time, Get Gifted NYC primarily ships within the United States.

6. P.O. Boxes & APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO military addresses via USPS. Please ensure all address details are accurately entered at checkout to prevent delivery delays.

7. Address Accuracy & Returned Packages

Please double-check your shipping address prior to completing your purchase. Get Gifted NYC is not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the item.

8. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please contact us immediately at getgiftednyc@gmail.com with your order number and photo evidence of the damaged item and packaging. We will assist you in filing a claim or sending a replacement.

  • Lost or Stolen Packages: Once a package has been marked as "Delivered" by the carrier, Get Gifted NYC is not liable for lost or stolen packages. If your tracking says delivered but you cannot locate it, please check with neighbors or contact your local post office/carrier branch.

9. Contact Us

If you have any questions or concerns regarding your order's shipment, please feel free to reach out to us:


  • Email: getgiftednyc@gmail.com

  • Mailing Address: 45 W. 139th Street, New York, NY 10037